PromisePay is an online service that makes it easy to pay off your total balance and become debt-free. PromisePay works with Veolia and related utilities to offer interest-free payment plans for your debt.
Veolia is offering payment plans to help you pay your past due balance.
Veolia is piloting the PromisePay payment program with a select number of customers who have past due debt. If you received direct communication about this program and are past due on your bill, you may be eligible for a payment plan through PromisePay. Please visit Veolia if you are interested in checking your eligibility for another Veolia program.
Veolia offers payment plans to help customers get back on their feet and protect themselves from late fees and shutoffs. Please note you have to stay on track with your payment plan and current bill payments to avoid plan cancellation and/or shutoff.
No, these payment plans are interest-free. There are no fees whatsoever - no late fees, no prepayment penalties, etc.
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Veolia is piloting the PromisePay payment program with a select number of customers who have past due debt. If you received direct communication about this program and are past due on your bill, you may be eligible for a payment plan through PromisePay. Please contact Veolia if you are interested in checking your eligibility for another Veolia program.
Your payment plan covers your past due balance and your current charges as of today. You must pay all new water bills with Veolia directly.
Your new bills must be paid to Veolia to keep your water on. Your payment plan payments will be processed by PromisePay. PromisePay is here to help you pay off your past due balance.
If you need an extension for your plan payment or need to make a change to your plan, just let us know. We are here for you and will do whatever we can to help you make it work.
Once you are enrolled in a payment plan with PromisePay, you have to keep up on your monthly payments AND pay all future water bills directly with Veolia. If you stay current on both your plan payments and pay all new water charges, you can avoid shut offs and late fees.
Yes, if you sign up for a payment plan with PromisePay you can still get any available community-based grants or other relief that you are otherwise qualified for.
Call PromisePay at (845) 539-0465. Agents are available Monday - Friday, from 8am - 4:30pm ET.
Call Veolia directly at 1-877-426-8969. Agents are available Monday through Friday, from 8am - 4:30pm ET.
Call Veolia directly at 1-877-426-8969. Agents are available Monday through Friday, from 8am - 4:30pm ET.
Yes. Please contact Veolia directly at 1-877-426-8969 for questions about shut offs.
Veolia contacts customers at risk for shut off via letter first and then door hanger. Enrolling in a PromisePay plan and continuing to pay your current water bill, prevents you from shut off or water disconnection.
Customers must contact Veolia directly at 1-877-426-8969 to request to have services restored.
Please contact Veolia directly at 1-877-426-8969 for any questions regarding your bill.